Distance Selling Agreement

1. Parties

This Distance Selling Agreement ("Agreement") is concluded electronically between the parties set out below:

SELLER / SERVICE PROVIDER: The company operating under the SoloRota brand. Its registered company name, address, tax details and contact channels are set out in the Company information section at the end of this page and on the Contact page. Referred to as "SoloRota".

BUYER / CONSUMER: The natural person who purchases a digital education service by creating a membership or placing an order through the SoloRota website. Referred to as the "Buyer".

The Buyer acknowledges having read, understood and electronically approved the Preliminary Information Form and this Agreement before placing the order.

2. Definitions

• Law: Turkish Law No. 6502 on Consumer Protection.
• Regulation: The Turkish Regulation on Distance Contracts.
• Platform: The SoloRota website and the digital learning environment, student/parent panel and related applications accessed through it.
• Package: The digital education service offered on the Platform, the scope of which is defined on the relevant package page.
• Digital Content: Lessons, videos, documents, questions and tests provided electronically.
• Live Lesson: Where included in the Package, a synchronous online lesson between teacher and student.
• Order Summary: The summary shown at the payment step containing the package name, quantity, unit price, any discount and the total amount payable.

3. Subject of the Agreement

The subject of this Agreement is the determination of the rights and obligations of the parties, in accordance with Law No. 6502 and the Regulation on Distance Contracts, in relation to the sale and fulfilment of the digital education service ordered electronically by the Buyer, the characteristics and price of which are stated in the Preliminary Information Form and the Order Summary.

The Buyer acknowledges having been informed, prior to placing the order, of the essential characteristics of the service, the price, the payment method, the manner of fulfilment, the right of withdrawal and the cancellation and refund conditions.

4. Formation of the Agreement

The Agreement is concluded electronically when the Buyer adds a package to the cart, confirms at the payment step that the Preliminary Information Form and this Agreement have been approved, and completes the order.

Approval is given by ticking the confirmation box at the payment step. The date and time of that approval, the version of the approved documents and the order amounts are stored by SoloRota together with the order record.

For card payments, the Agreement enters into force once the payment is approved by the relevant payment institution. If payment is not completed, the order is deemed not to have been placed and no service obligation arises.

5. The Digital Education Service

SoloRota is a digital education platform that may provide online education services, digital learning content, a personalised learning path, expert teacher support, progress tracking, parent reporting and AI-assisted assessment features.

The definitive scope of the purchased service is the content stated on the relevant package page and in the Order Summary. Not every package includes all of the components listed above. Live lessons, one-to-one guidance, the number of lessons, the package duration and the support scope vary by package.

SoloRota does not sell or deliver physical products. The performance under this Agreement consists solely of services and digital content provided electronically.

6. Essential Characteristics of the Service

Depending on the package, all or some of the following may be provided:

• Assessment of the student's level and needs
• A personalised learning plan / learning path
• Digital lesson content, questions and tests
• Live lessons or one-to-one teacher support where stated in the package
• Guidance from a teacher or education adviser
• Progress tracking and parent reporting
• AI-assisted analysis and recommendation features

Where there is a difference in scope between the package page and this Agreement, the scope stated on the package page and in the Order Summary prevails for the ordered service.

7. Price and Total Amount

Package prices are displayed on the Platform in Turkish Lira (TRY). Displayed prices are VAT inclusive.

The total amount payable is calculated from the unit price, quantity and any discount applied, and is shown clearly in the Order Summary at the payment step. The Buyer sees the total amount payable before completing the order.

As this is a sale of digital services, no shipping or delivery charge applies. No amount other than the total shown in the Order Summary is charged to the Buyer.

Campaign and discount conditions are stated on the page where the campaign is announced and are limited to the campaign period. Price updates do not affect orders completed before the update.

8. Payment Method

Payment is made using the methods actively offered on the Platform. For card payments, the transaction is carried out on the secure payment page of a licensed payment service provider, to which the Buyer is redirected at the payment step.

Card details are not entered into, displayed by, or stored on SoloRota systems. Card data is processed solely within the PCI-DSS compliant infrastructure of the relevant payment service provider.

The payment service provider is the institution that technically executes the payment. The seller of the education service and the Buyer's counterparty is SoloRota; the payment service provider is not the seller.

Instalment and interest arrangements applied by the bank or card issuer are governed by the relationship between that institution and the Buyer.

9. Fulfilment of the Service

The service is performed electronically once payment is approved. No physical delivery takes place.

Following approval of payment, SoloRota contacts the Buyer using the contact details provided during the order and carries out the preparations required for the student's level assessment, study plan and, depending on the package, teacher matching.

The fulfilment process is described in detail on the Delivery and Service Fulfilment Information page, which forms an integral part of this Agreement.

SoloRota cannot be held responsible for delays arising because the Buyer provided incorrect or incomplete contact details, could not be reached, or did not supply the information needed for planning.

10. Access to the Digital Platform

Where the package includes access to the digital platform, access details are assigned to the email address provided during the order and/or to the membership account.

Access is provided through the user account for the period determined for the package, as stated on the relevant package page.

The Buyer must keep access credentials confidential and must not share them with third parties. In the event of account sharing, SoloRota's rights under the Terms of Use and Membership Agreement are reserved.

An internet connection and an up-to-date browser are required. Issues arising from the Buyer's own device, connection or software do not mean that the service has not been performed; SoloRota provides technical assistance through its support channels in such cases.

11. Live Lessons and Teacher Support

Where the package includes live lessons, one-to-one teacher support or education guidance, the following apply:

• Lesson days and times are planned by mutual agreement, taking into account the availability of the student, the parent and the teacher.
• Lesson duration and the number of lessons are determined by the package and shown on the package page.
• Requests to cancel or reschedule a planned lesson must be submitted through the support channels a reasonable time in advance.
• If the student does not attend a planned lesson without prior notice, that lesson may be treated as a used lesson entitlement.
• Where a lesson is cancelled by the teacher or prevented by a technical issue, it is rescheduled at no additional cost.

SoloRota may change the assigned teacher in order to maintain the continuity of educational quality. In such cases the package scope and remaining lesson entitlements are preserved.

12. Obligations of the Buyer

The Buyer undertakes to:

• Provide accurate, current and complete information when registering and ordering;
• Keep account credentials confidential and not share them with third parties;
• Respond within a reasonable time during lesson planning;
• Use digital content solely for personal educational purposes and not reproduce, distribute or commercially exploit it;
• Use the Platform in accordance with the law, good faith, this Agreement and the Terms of Use;
• Respect the rights of teachers and other participants during live lessons.

Where the student is under eighteen years of age, registration and purchase are carried out by a parent or legal representative, who is the party to this Agreement as the Buyer.

13. Right of Withdrawal

Under the Regulation on Distance Contracts, in contracts for the supply of services the Buyer has the right to withdraw from the contract within fourteen (14) days from the date the contract is concluded, without giving any reason and without paying any penalty.

If the service has not been used by the date the right of withdrawal is exercised, the full amount collected is refunded to the Buyer.

If performance has begun within the withdrawal period at the Buyer's express request or with the Buyer's consent, an amount proportionate to the performance rendered up to that point may be charged upon withdrawal; the remaining amount is refunded to the Buyer.

The right of withdrawal is exercised in accordance with the procedure set out in Article 14 of this Agreement.

14. Exercising the Right of Withdrawal

The Buyer must notify SoloRota of the intention to withdraw within the applicable period, in writing or by means of a durable medium.

Notification may be made via the email address in the Company information section at the end of this page, or through the channels on the Contact page. Including the following information helps the request to be concluded quickly:

• Order number
• Full name and the contact details used when ordering
• A clear statement that the right of withdrawal is being exercised

Following receipt of the withdrawal notice, SoloRota informs the Buyer and initiates the refund within fourteen (14) days.

Refunds are made using the original payment method and through the same payment channel. No cost is charged to the Buyer for the withdrawal.

15. Exceptions to the Right of Withdrawal

The Regulation on Distance Contracts provides exceptions to the right of withdrawal for certain services and digital content. Depending on the nature of the package, the following may apply:

• Services performed instantly in electronic form and intangible goods delivered instantly to the consumer: for digital content made available immediately after the order, the right of withdrawal cannot be exercised provided that the Buyer has been informed of this and has given consent.
• Services whose performance has begun, with the consumer's consent, before the withdrawal period expires: the right of withdrawal cannot be exercised in respect of the performance already completed.
• Learning plans and content prepared specifically for the Buyer's personal requirements.

These exceptions do not constitute an absolute bar to refunds. Requests concerning parts of the package not yet performed and unused lesson entitlements are assessed, and the Cancellation and Refund Policy applies.

The Buyer's statutory rights under Law No. 6502 in relation to defective services remain reserved.

16. Cancellation and Refund

Cancellation, refund requests and the applicable assessment principles are set out in the Cancellation and Refund Policy, which forms an integral part of this Agreement.

Approved refunds are made using the original payment method and through the same payment channel. The time it takes for the refund to appear in the Buyer's account or on the card depends on the relevant bank or card issuer and is outside SoloRota's control.

17. Suspension of Service and Account Access

SoloRota may temporarily suspend the service or the account in the following cases:

• Sharing account credentials with third parties or use of the account by more than one person;
• Unauthorised copying, reproduction, distribution or commercial use of digital content;
• Use that threatens the security or operation of the Platform;
• Unlawful conduct such as insults or threats directed at teachers or staff in live lessons or support channels.

Before suspension, the Buyer is informed where the nature of the situation permits and is given a reasonable period to remedy the breach. Suspension does not remove the Buyer's statutory rights.

18. Force Majeure

In cases of force majeure beyond the parties' control, unforeseeable and unavoidable — such as natural disaster, epidemic, war, mobilisation, fire, decisions of official authorities, or nationwide electricity or internet infrastructure outages — the parties cannot be held liable for failing to perform their obligations under this Agreement.

If the force majeure event exceeds a reasonable period, the parties shall decide together on postponement of the service, performance of the remaining part, or termination of the Agreement. Upon termination, the amount corresponding to unperformed obligations is refunded to the Buyer.

19. Protection of Personal Data

The Buyer's personal data is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data and related legislation.

The categories of data processed, processing purposes, legal grounds, recipient groups and data subject rights are explained on the KVKK Information Text and Privacy Policy pages.

Processing necessary for the conclusion and performance of the Agreement is not based on explicit consent, but on the legal grounds of contract performance and compliance with legal obligations. Commercial electronic messages are subject to separate, optional consent; withholding that consent does not affect the purchase.

20. Intellectual Property Rights

All digital content, lesson materials, videos and documents, tests, software components, design elements, trade marks and logos on the Platform belong to SoloRota or its licensors.

The Buyer is granted the right to use the content solely for personal educational purposes, limited to the scope and duration of the purchased package. This right is non-transferable, non-sublicensable and non-exclusive.

Copying, screen recording, reproducing, publishing, distributing or commercially exploiting the content is prohibited. In the event of a breach, SoloRota's rights under Law No. 5846 on Intellectual and Artistic Works and general provisions are reserved.

21. Resolution of Disputes

In disputes arising from this Agreement, the parties shall first seek a resolution through good-faith discussions. The Buyer may submit requests and complaints through the channels on the Contact page.

Within the monetary thresholds determined annually by the Turkish Ministry of Trade, the Buyer may apply to the Consumer Arbitration Committees at the place of purchase or of residence; for disputes above those thresholds, to the Consumer Courts.

Applications may also be submitted through the Turkish Consumer Information System (TÜBİS).

This Agreement is governed by Turkish law.

22. Notices and Evidence

Notices between the parties are made via the email address and telephone number provided by the Buyer during registration and ordering, and via SoloRota's contact channels shown on this page and on the Contact page.

The Buyer must keep contact details up to date. Notices sent to details that have not been updated are deemed valid.

The parties agree that SoloRota's system and server records, electronic order and approval records, and the timestamp and version records relating to agreement approval constitute valid evidence within the meaning of Turkish Code of Civil Procedure No. 6100. This provision does not remove the Buyer's right to prove the contrary.

23. Entry into Force

This Agreement consists of 23 articles and enters into force on the order date upon being read and approved electronically by the Buyer.

By completing the order, the Buyer is deemed to have accepted all provisions of this Agreement.

A copy of the Agreement is retained by SoloRota together with the order record. Future amendments do not affect agreements concluded before the amendment date; each order is subject to the text in force at the time of that order.