Here you can find answers to the most frequently asked questions before making a decision.

Annual packages (Premium, VIP and Elite) come with a Refund Guarantee; the terms and calculation are set out in the Cancellation and Refund Policy. Private Lesson packages do not include the Refund Guarantee; cancellations and refunds follow the general terms of the Distance Sales Agreement. You can send your request in writing to info@solorota.com or to our WhatsApp line.

SoloRota offers packages for every grade from 1 to 12; grade 8 packages are built for LGS and grade 12 packages for TYT or TYT-AYT (Science-Math, Equal Weight, Verbal). The platform measures the student's level with adaptive tests, identifies missing learning outcomes and their prerequisites and creates a personal study route. So students with gaps and advanced students alike start from their own level.

It depends on the package. In the Premium (Gold) package the student works at their own pace on the AI-supported platform and has one coaching session every month. The VIP (Diamond) package includes 40 hours of one-to-one private lessons a year and one VIP coaching session every month (10 a year) with a certified coach; extra coaching sessions are used from the 40-hour private lesson allowance. The Elite (North Star) package includes 200 hours of one-to-one private lessons and a dedicated expert teacher for each subject. If you only want live one-to-one lessons, there are Private Lesson packages of 10, 30, 50 and 100 lesson hours; one lesson hour is 40 minutes.

Premium, VIP and Elite packages run for one year. Private Lesson packages consist of 10, 30, 50 or 100 lesson hours; one lesson hour is 40 minutes.

Parents link their own parent account to the student's account and follow the student's work and progress in the parent panel of the app. The VIP (Diamond) package also includes a monthly parent meeting. In Private Lesson packages the teacher prepares a lesson report with AI support after every lesson, and parents receive regular academic feedback.

If the student can study regularly and independently, the Premium (Gold) package covers all daily study. If you want regular follow-up by a coach and one-to-one lesson support, choose VIP (Diamond); if you want close daily follow-up, a dedicated expert teacher for each subject and 200 hours of one-to-one lessons, Elite (North Star) is the right fit. Places in the Elite package are limited. If you cannot decide, message us on WhatsApp and we will look at it together based on the student's grade and goal.

Yes. In packages with one-to-one lessons and coaching, a good match with the teacher matters for effective lessons. If it does not work out, let us know; we will review your request and, if a suitable teacher is available, match the student again.

Yes. WhatsApp is actively used for information, quick guidance and communication. It is a practical channel for families, especially for choosing a package, planning a meeting and short support requests.

Every question solved on the platform is recorded by learning outcome. Adaptive tests adjust the difficulty to the student's level, and missing outcomes and their prerequisites are added to the route. Students can ask the Solo AI assistant questions 24/7. Live one-to-one lessons in Private Lesson packages are recorded and analyzed with AI, and the teacher prepares the lesson report using this analysis.

One-to-one lessons are scheduled from the teacher's available times according to the student's school timetable. Depending on the teacher's availability, weekday evenings and weekends are also possible.

You can pay by credit or debit card on the secure iyzico payment page or by bank transfer (Havale/EFT). Annual packages offer up to 12 installments and private lesson packages up to 6; the options available for your card are shown at the payment step. If you choose bank transfer, the account details are shown on the order confirmation page.

Yes. Grade 8 packages are prepared for LGS and grade 12 packages for TYT or TYT-AYT (Science-Math, Equal Weight, Verbal); in other grades the content follows the school curriculum. The platform turns this program into a personal route based on the student's gaps.

The content depends on the grade: besides core subjects such as Mathematics, Turkish, Science and English, high school also includes subjects such as Turkish Language and Literature, Physics, Chemistry, Biology, History, Geography and Philosophy. Mathematics covers basic topics, problem solving and geometry. The current subject coverage for each grade is shown in the app.

This depends on the student's starting level and how regularly they study. The platform measures progress by learning outcome, and parents can follow it weekly in the parent panel. A sound assessment needs at least a few weeks of regular study.

You can choose a package on our website and buy it by card or bank transfer (Havale/EFT). Once your payment is confirmed, our team contacts you and activates the package on the student's app account. If you like, message us on WhatsApp or call us first and we will recommend a package based on the student's grade and goal.

Yes. Package prices are shown in Turkish lira including VAT. Since the service is delivered digitally, there are no shipping or extra fees.

Annual packages come in three levels: Premium (Gold), VIP (Diamond) and Elite (North Star). The price depends on the grade and package; the current price is shown on each package page and in the order summary at the payment step. You can compare all packages on the Packages page.

It is the package price divided by the number of installments (12 for annual packages); it is not a separate monthly subscription. If you want to pay in installments, the options available for your card are shown at the payment step.

Your card details are never requested, displayed or stored on SoloRota pages. Payment is processed on iyzico’s secure, PCI-DSS compliant payment page.

The order is not completed and nothing is charged. If your bank blocked an amount, the bank releases it; you can contact us with your order details.

Send your request in writing to info@solorota.com or to our WhatsApp line (+90 540 880 80 90) with your order number, full name and request. We never ask for your card details. The terms are set out in the Distance Sales Agreement and the Cancellation and Refund Policy.

WhatsApp and phone: +90 540 880 80 90, email: info@solorota.com (Monday–Saturday 09:00–21:00). Your request is reviewed and you are informed of the outcome. If the issue is not resolved, you may apply to the Consumer Arbitration Committee or the Consumer Court within the legal monetary limits.